Your Satisfaction Is Guaranteed
Studio Traditions guarantees your full and complete satisfaction.
If anything has happened to change this, we want to know about it, and we will be happy to replace it for you.
Simply mail or take the photos to our office at this address:
16921 S. Western Ave. Suite 202
Gardena, CA 90247
Studio Traditions team,
Please call 310-353-5000 if you received the wrong order or if your photos were damaged.
For all other items please read below.
Did you receive the wrong item? Was it damaged when you received it? You may return most new, unopened items within 30 days of delivery for an exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.